what does shipment on hold mean dhl refers to a situation where a DHL parcel cannot continue its journey to the destination due to various reasons. This could be due to customs clearance issues, incomplete or incorrect address information, payment problems, or other logistical reasons. When a shipment is on hold, it is temporarily delayed, and DHL typically contacts the recipient or sender to resolve the issue. Customers are advised to check tracking updates or contact DHL customer service for more specific details on the hold status.